Director of Business Process Excellence

6 hours ago


Pasig, National Capital Region, Philippines Offshore Business Processing Full time
About the Role

We are seeking an experienced Director to lead our business process excellence initiatives and drive operational efficiency. As a key member of our team, you will be responsible for developing and maintaining a high-performance company culture that inspires employee commitment.

Key Responsibilities
  • Develops and implements strategies to enhance organization performance and career progression.
  • Manages day-to-day operations of accounts, ensuring staffing needs meet business requirements.
  • Collaborates with management to improve productivity, product knowledge, and customer satisfaction.
  • Delivers complex client engagements, designing and implementing creative business solutions.
  • Submits weekly and monthly reports to clients and operations manager.
  • Addresses team needs, performance, and motivation issues, as well as conflicts.
  • Partners with HR, Training, and Quality departments to develop policies and programs supporting business strategies.
Requirements
  • At least 2 years of experience in similar job functions.
  • Excellent communication skills: listening, verbal, and written.
  • Proficient in MS Office, strong PowerPoint and Excel skills.
  • Demonstrated ability to implement and develop strategies, build action plans, and set goals.
  • Previous leadership/supervisory experience in BPO environment/freight forwarding company.
  • Proven innovative problem-solving abilities and decision-making skills, prioritization, and planning skills.


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