Microsoft 365 Administrator

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerCentric Full time $60,000 - $85,000
Job Description:

We are seeking a highly skilled and customer-centric Microsoft 365 Certified Administrator to join our organization. This role requires a strong background in customer care, customer service, and technical expertise to ensure seamless support for customers.

This position involves providing exceptional first-line support to customers, prioritizing clear, concise, and empathetic communication. The successful candidate will also be responsible for managing and troubleshooting Microsoft 365 configurations, permissions, and security settings, ensuring high reliability and performance.

Key Responsibilities:
  • Customer Support & Care: Provide top-notch support to customers, focusing on capturing their requirements accurately and delivering a near-perfect service experience.
  • Ticketing Management: Ensure that all customer requirements and issues are accurately captured and documented, with a strong focus on thoroughness and attention to detail.
  • Microsoft 365 Administration: Manage and troubleshoot Microsoft 365 configurations, permissions, and security settings, ensuring high reliability and performance.
  • Issue Resolution: Collaborate with customers and internal teams to resolve any issues with Microsoft 365 services, focusing on customer satisfaction and timely response.
Qualifications:
  • Certification: Microsoft 365 Certified Administrator.
  • Customer Care Experience: 2+ years in a customer-facing support role, preferably within IT, SaaS, or customer success environments.
  • Technical Knowledge: Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
  • Communication Skills: Strong verbal and written communication skills, with the ability to simplify technical terms for non-technical users.
Desired Skills:
  • Strong problem-solving skills with an empathetic approach to customer interactions.
  • High level of organization and attention to detail in managing customer requests and documenting ticketing information.

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