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Network Performance Manager
1 week ago
PCCW Global offers a wide range of innovative voice and data solutions to multinational enterprises and communication service providers. Our global presence provides unparalleled connectivity and expertise to our clients.
As a Data and Voice Support Expert, you will play a crucial role in ensuring the optimal functioning of our voice networks. This involves monitoring network performance, identifying potential issues, and implementing timely resolutions to problems.
Key Accountabilities:- Network Performance Monitoring: Regularly monitor network performance to identify areas for improvement and implement changes to enhance efficiency.
- Troubleshooting and Fault Resolution: Troubleshoot and resolve technical faults to minimize downtime and ensure business continuity.
- Collaboration with Engineering Teams: Work closely with tier-2 and tier-3 engineers to improve network performance or resolve quality issues.
A university degree in electronic/electrical engineering or a voice-related certificate is required. At least 1 year of experience in voice communication field or 2 years relevant experience in data and voice communication field is preferred.
You should possess a good understanding of various data and voice network equipment operations. Strong analytical problem-solving skills, customer-oriented attitude, and ability to work under pressure are also essential.