Senior Operations Manager

5 days ago


Taguig, National Capital Region, Philippines Citigroup Inc. Full time

Job Overview:

The role of HR Operations Support Sr Analyst is an intermediate level position within Citigroup Inc., focused on overseeing and optimizing training operations, ensuring seamless execution of learning programs, and providing strategic support to key stakeholders.

This position involves managing complex training requests, ensuring compliance with learning requirements, and driving process improvements. As a senior team member, the analyst will mentor junior staff, serve as a key liaison between Learning Implementation Services and business leaders, and support data-driven decision-making through reporting and analytics.

Main Responsibilities:

  • Manage end-to-end training operations, ensuring efficiency and accuracy
  • Resolve complex issues and escalate them when necessary
  • Ensure compliance with corporate training policies, industry regulations, and audit requirements
  • Work closely with leaders to align learning operations with organizational goals
  • Develop and maintain reports and dashboards to track training effectiveness and compliance
  • Provide insights and recommendations to leadership based on data analysis

Requirements:

To be successful in this role, you should have 5-8 years of relevant experience, proficiency in Microsoft Office, and the ability to work in a fast-paced environment. Additionally, you should demonstrate organization and time management skills, problem-solving and decision-making abilities, and clear written and verbal communication skills.



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