Senior Operations Manager
4 days ago
Firstsource Taguig, National Capital Region, Philippines
Senior Operations ManagerWe are looking for an experienced Senior Operations Manager to oversee our healthcare account operations and lead a team focused on delivering exceptional service and results for our healthcare clients.
Position Overview:
The Senior Operations Manager - Healthcare Account is a strategic leadership role responsible for managing all operational aspects of our healthcare account. The role involves overseeing the efficient and effective delivery of services, ensuring client satisfaction, managing teams, and meeting financial and operational targets. This position requires a deep understanding of the healthcare industry, excellent leadership skills, and the ability to drive performance at both the operational and strategic levels.
Key Responsibilities:
- Manage the day-to-day operations of the healthcare account, ensuring smooth, efficient, and high-quality service delivery to clients.
- Develop and implement operational strategies, processes, and improvements to optimize service delivery and achieve business goals.
- Lead and mentor a team of operations managers, supervisors, and frontline staff, fostering a culture of accountability, performance excellence, and professional growth.
- Maintain strong relationships with key healthcare clients, ensuring client satisfaction and the identification of new opportunities for growth.
- Monitor account performance, analyze key metrics, and develop action plans to drive continuous improvement in operational performance and client outcomes.
- Ensure compliance with healthcare industry regulations, company policies, and contractual agreements, maintaining the highest standards of quality and service.
- Develop and manage budgets, forecasts, and financial performance for the healthcare account, ensuring cost-effectiveness and profitability.
- Coordinate with internal teams (HR, IT, Compliance, etc.) to ensure that operational needs are met, and systems are aligned with business goals.
- Resolve escalated client issues and operational challenges, acting as the key point of contact for any critical situations.
- Prepare and deliver regular performance reports to senior leadership and clients, providing insights into operational trends, challenges, and successes.
- Drive innovation and implement best practices to enhance operational efficiency and improve service outcomes.
Qualifications and Skills:
- Minimum of 7-5 years of experience in operations management, with at least 5 years of experience managing healthcare accounts or operations in the healthcare industry.
- Strong leadership and people management skills, with the ability to manage and motivate diverse teams.
- In-depth knowledge of healthcare industry regulations, standards, and best practices.
- Proven track record of managing large-scale operations, budgets, and client relationships.
- Excellent problem-solving, decision-making, and analytical skills.
- Strong communication and interpersonal skills, with the ability to collaborate with internal teams and build strong relationships with clients.
- Demonstrated ability to manage multiple priorities and drive results in a fast-paced environment.
- Proficient in project management, data analysis, and the use of various software and tools to manage operations.
- High level of emotional intelligence, resilience, and adaptability in dynamic situations.
Mid-Senior level
Employment typeFull-time
Job functionCustomer Service
IndustriesOutsourcing and Offshoring Consulting
#J-18808-Ljbffr-
Senior IT Operations Manager
2 days ago
Taguig, National Capital Region, Philippines Manpower (Philippines) Full timeWe are looking for a Senior IT Operations Manager to join our team. The successful candidate will have a strong background in IT operations, with 3-5 years of hands-on experience in supporting multiple sites.Key Responsibilities:Leading a team of IT Support SpecialistsDeveloping and implementing IT strategiesCoordinating with vendors and contractorsManaging...
-
Senior Manager of Operations
1 day ago
Taguig, National Capital Region, Philippines Citigroup Full timeCitigroup is a global financial services institution with a rich history of over 200 years. At the core of our business is our commitment to helping clients achieve their goals, whether they are individuals, corporations, governments, or institutions.We are currently seeking an experienced professional to join our team as a Senior Manager of Operations, HR...
-
Senior Operations Manager
1 week ago
Taguig, National Capital Region, Philippines iOPEX Technologies Full timeWe are looking for awesome and talented leaders who want to join our growing teamAvailable roles:Operations DirectorSenior Operations ManagerOperations Manager (Digital Ad ops)Operations Manager (Technical)Operations Manager (Healthcare)Operations Manager (Customer Support)Assistant Operations ManagerClient Services ManagerResponsibilities:Manage operations...
-
Senior Operations Manager
2 days ago
Taguig, National Capital Region, Philippines iOPEX Technologies Full timeWe are looking for awesome and talented leaders who want to join our growing team Available roles: Operations Director Senior Operations Manager Operations Manager (Digital Ad ops) Operations Manager (Technical) Operations Manager (Healthcare) Operations Manager (Customer Support) Assistant Operations Manager Client Services Manager ...
-
Senior Accounting Operations Manager
3 days ago
Taguig, National Capital Region, Philippines 77GSI Full time77GSI is seeking an experienced Senior Accounting Operations Manager to oversee the AP team. The ideal candidate will have a strong background in accounting, finance, or related fields, with excellent leadership and communication skills.Main Responsibilities:Team management and leadershipAP process optimization and improvement initiativesStrategic planning...
-
Senior Engineering Operations Manager
2 days ago
Taguig, National Capital Region, Philippines Jones Lang LaSalle Incorporated Full timeJob DescriptionThe Senior Engineering Operations Manager will be responsible for managing the daily operations and technical issues of our site, providing effective solutions to difficulties that arise.This role requires a superior technical knowledge of facilities maintenance and management. You will work closely with vendors to ensure projects are...
-
Senior Manager, Investment Operations and Strategy
14 hours ago
Taguig, National Capital Region, Philippines FWD Group Management Holdings Limited Full timeFWD Group Management Holdings Limited is seeking an Investment Manager and Operations Lead to join our team. This senior role is responsible for leading the investment function and assisting the Head in managing market and credit risk across the firm.Key Responsibilities
-
Senior Operations Coordinator
4 days ago
Taguig, National Capital Region, Philippines Hyperwave Technologies Inc Full timeJob OverviewHyperwave Technologies Inc is a leading technology company that values innovation and excellence. We're currently seeking a skilled Senior Operations Coordinator to manage our projects from start to finish.The successful candidate will have experience in project management processes and be able to promote multiple projects efficiently while...
-
Marketing Activations Specialist/Coordinator
1 week ago
Taguig, National Capital Region, Philippines BingoPlus Offline Operations Full timeMarketing Activations Specialist/CoordinatorTaguig, National Capital Region, PhilippinesThe ideal candidate will be responsible for assisting various coordinations on the ideation and implementation of in-store/region wide/nationwide marketing activation projects of the Offline Operations. Provide administrative support by performing other related tasks...
-
Senior Manager
7 days ago
Taguig, National Capital Region, Philippines Firstsource Full timeFirstsource Taguig, National Capital Region, PhilippinesTalent Acquisition Lead at Firstsource Ltd· Leadership Recruiting · High-volume RecruitingJob Summary:We are seeking a highly skilled Senior Manager – Workforce Management to oversee workforce planning, forecasting, and real-time management for our operations. The ideal candidate will ensure optimal...
-
Senior Operations Manager
4 days ago
Taguig, National Capital Region, Philippines Bayer CropScience Limited Full timeJob Title: Senior Project ManagerJob Summary:We are seeking an experienced Senior Project Manager to lead our global programs/projects. The successful candidate will have a strong background in project management, leadership, and stakeholder engagement. They will be responsible for driving strategic initiatives, managing cross-functional teams, and ensuring...
-
Senior Marketing Operations Manager
2 days ago
Taguig, National Capital Region, Philippines Tesla, Inc. Full timeTesla is a pioneering electric vehicle and clean energy company seeking a seasoned Senior Marketing Operations Manager to spearhead retail marketing efforts in the Philippines. This role will work closely with the marketing organization to develop targeted marketing plans, integrate various tactics, events, and PR activities to achieve business...
-
Taguig, National Capital Region, Philippines Zendesk Full timeAbout the RoleAs a Senior People Services Operations Manager at Zendesk, you will play a key role in streamlining our employee support processes. You will be responsible for developing and implementing process improvements that reduce friction and improve the overall employee experience.About YouWe are looking for an experienced HR professional with a strong...
-
Senior Design Manager
1 day ago
Taguig, National Capital Region, Philippines Alveo Land Corporation Full timeAlveo Land Corporation is seeking a Senior Design Manager to lead our IDG operations team. The ideal candidate will have a Bachelor's Degree in Architecture and at least 5 years of experience in real estate development or related industries. As a senior leader, you will be responsible for overseeing IDG operations, reviewing project plans, and developing...
-
Senior Operations Coordinator
7 days ago
Taguig, National Capital Region, Philippines American Express Full timeAs a Senior Executive Assistant, you'll have the opportunity to work closely with our senior leaders and contribute to the success of our Customer Engagement Network (CEN) APAC, Canada & Amex Philippines' Country Manager's Office. Your primary responsibility will be to provide administrative support to our Vice President of CEN across the region (APAC &...
-
IT Operations Manager
2 days ago
Taguig, National Capital Region, Philippines NCC Group Philippines Full timeAbout the RoleWe are seeking a talented IT Operations Manager to oversee the maintenance and development of our hybrid infrastructure. As a senior member of our IT Operations team, you will work closely with other technical teams to ensure seamless communication between divisions and provide expert advice on infrastructure upgrades and patching.Your...
-
Financial Operations Manager
4 days ago
Taguig, National Capital Region, Philippines Growinc Full timeGrowinc is looking for a highly skilled Senior Accountant to lead our financial operations team. As a Senior Accountant, you will be responsible for managing our day-to-day accounting activities, including financial statement preparation, accounts payable and receivable management, and filing of tax returns.About the Role:Lead Financial Operations: Oversee...
-
Operations Manager
3 days ago
Taguig, National Capital Region, Philippines TapTalent Full timeWe're Hiring: Operations Manager We are looking for a detail-oriented and strategic Operations Manager to oversee our daily operations and optimize business processes. The ideal candidate will possess strong leadership skills, experience in managing teams, and a passion for driving operational excellence. Location: Taguig, Philippines Work Mode: Work From...
-
Data Services Senior Manager
3 days ago
Taguig, National Capital Region, Philippines Citigroup Inc. Full timeJob OverviewThe Senior Manager of Reference Data Services is responsible for the overall management and direction of professional teams and departments within Citigroup Inc. This role requires a deep understanding of subject matter and industry expertise, with a focus on integrating knowledge and contributing to standards that guide operations across the...
-
Senior Analyst, LRO Operations
1 week ago
Taguig, National Capital Region, Philippines Analog Devices Full timeJob Description:The Legal and Risk Oversight Operations team is seeking a Legal Technology Senior Analyst with experience in workflow, intake, contract management, and other solutions to support the LRO organization. The Legal Technology Analyst, LRO Operations, will support the Analog Devices, Inc. LRO Operations Team reporting to the Manager, LRO...