Hotel Reservation Expert

5 days ago


Makati City, National Capital Region, Philippines Sapient Full time

Sapient is looking for a skilled Hotel Reservation Expert to join our team in Makati - Techzone. As a key member of our customer service team, you will play a crucial role in delivering exceptional customer experiences and driving account success.

Job Overview

In this role, you will be responsible for handling online hotel reservations, providing customer service, and addressing inquiries and concerns with a friendly and helpful attitude.

Key Accountabilities:
  • Handle online hotel reservations from start to finish, ensuring seamless customer experiences.
  • Provide expert customer service, responding to inquiries and concerns in a timely and professional manner.
  • Work collaboratively with team members to achieve shared goals and drive account success.
Requirements:

To succeed in this role, you will need:

  • A strong passion for sales and customer experience.
  • Lateral or K 12 Graduate / Senior High School (New Curriculum) education.
  • Excellent communication and problem-solving skills.
What We Offer:

We provide a dynamic and supportive work environment that offers opportunities for growth and development. Our benefits package includes:

  • Paid training to help you develop your skills.
  • HMO for comprehensive health coverage.
  • Commissions and performance-based incentives for outstanding performance.
  • Government-mandated benefits to ensure your security and stability.


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