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Job Title

Customer Relations Officer

Job Description

As a Customer Relations Officer, you will be responsible for building long-term relationships with customers and providing exceptional customer service.

Key Responsibilities
  • Deliver target through comprehensive digital solutions to customers
  • Deliver products and services as maybe covered by commercial agreements with affiliated companies
  • Increase revenue through upgrade of plans/packages, promotion of Value Added Services and endorsement of referrals
Required Skills and Qualifications

Education

  • College graduate (Preferably Sales and Marketing, Business Management and related courses)

Work Experience

  • At least 1 year work experience in sales-related frontliner role (i.e. QSR crew, customer service agent, etc.)

Qualifications

  • Sales, trade marketing, IT, project management, franchising business model experience in Telco, FMCG, Insurance, multi-level Marketing, Service Company

Skills

  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Knowledge of sales and marketing principles
Benefits

Career Development

  • Opportunities for career advancement and professional growth

Recognition and Rewards

  • Recognized for outstanding performance and contributions

Employee Benefits

  • Comprehensive benefits package including health insurance, retirement plan, and paid time off
Others

Ensure first contact resolution and standard for quality and customer service metrics are met

Build sustainable relationships of trust through open and interactive communication

Handle requests and complains, provide appropriate solutions and alternatives to provide first contact resolution