Store Operations Manager
2 days ago
As a key member of our team, the Store Operations Manager will be responsible for ensuring the smooth operation of our store. This includes handling customer complaints efficiently, maintaining a fast pace of service, and delivering daily deliverables and checklists.
Key Responsibilities:
- Handle customer complaints in a timely and efficient manner
- Maintain a fast pace of service, especially during peak hours
- Deliver daily deliverables and checklists
- Ensure adequate staffing levels at all times
- Submit organized records and reports
- Assist in implementing new policies and procedures
- Perform customer service and administrative functions
- Conduct monthly store audits and mystery diners
- Perform simultaneous hiring and training of staff
- Perform simultaneous performance evaluations of staff
- Count down sales at the end of each shift and deposit money in the safe
- Provide excellent customer service and answer customer queries
- Ensure prompt and courteous service to every customer
- Maintain cleanliness and orderliness of the store at all times
- Adhere to store operations standards and procedures
- Work effectively in a team environment and communicate effectively with managers and coworkers
Requirements:
- Excellent customer service skills
- Ability to work effectively in a team environment
- Strong communication and organizational skills
- Ability to maintain a fast pace of service
- Ability to handle customer complaints efficiently
- Ability to maintain accurate records and reports
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