Store Operations Manager

4 weeks ago


Roxas City, Western Visayas, Philippines Concept Three Food Corp. Full time
Job Description

As a key member of our team, the Store Operations Manager will be responsible for ensuring the smooth operation of our store. This includes handling customer complaints efficiently, maintaining a fast pace of service, and delivering daily deliverables and checklists.

Key Responsibilities:

  • Handle customer complaints in a timely and efficient manner
  • Maintain a fast pace of service, especially during peak hours
  • Deliver daily deliverables and checklists
  • Ensure adequate staffing levels at all times
  • Submit organized records and reports
  • Assist in implementing new policies and procedures
  • Perform customer service and administrative functions
  • Conduct monthly store audits and mystery diners
  • Perform simultaneous hiring and training of staff
  • Perform simultaneous performance evaluations of staff
  • Count down sales at the end of each shift and deposit money in the safe
  • Provide excellent customer service and answer customer queries
  • Ensure prompt and courteous service to every customer
  • Maintain cleanliness and orderliness of the store at all times
  • Adhere to store operations standards and procedures
  • Work effectively in a team environment and communicate effectively with managers and coworkers

Requirements:

  • Excellent customer service skills
  • Ability to work effectively in a team environment
  • Strong communication and organizational skills
  • Ability to maintain a fast pace of service
  • Ability to handle customer complaints efficiently
  • Ability to maintain accurate records and reports


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