Technical Training Specialist

6 days ago


Angeles City, Central Luzon, Philippines Sutherland Full time

Company Overview

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Sutherland Global Services is a leading business transformation company offering comprehensive back-office and customer service support services. Our global presence spans 60 locations across 19 countries, serving major industry verticals with a focus on delivering tangible results and enhanced customer experiences.

Job Responsibilities
  1. ">
  2. Create and revise training materials to equip staff with essential skills and knowledge.">
  3. Develop accurate reports.">
  4. Maintain communication with clients and team members to understand needs, resolve issues, and meet expectations.">
  5. Facilitate multi-week new hire training and blended learning programs.">
  6. Deliver floor-training and Business Quality Management (BQM) training for the program.">
  7. Pursue self-skilling and certification during periods of inactivity.">
  8. Coach learners in nesting and BQM environments.">
  9. Facilitate multi-hour product, behavioral, or tool change learning experiences.">
  10. Oversee new hire progression and enhancement training, providing feedback and implementing solutions.">
  11. Coach trainees to fulfill performance metrics.">
  12. Supervise and provide feedback during On-the-Job Training, Nesting, Total Quality, and Evolution.">

Qualifications

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Candidates should possess:

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  1. ">
  2. A Bachelor's degree in any field, with a preference for Education or Communication majors.">
  3. At least 2-3 years of experience as a Trainer.">
  4. Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.">
  5. Strong English verbal and written communication skills.">
  6. Ability to develop strategic solutions and process improvements.">
  7. Flexibility to work in shifting or graveyard schedules.">


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