Remote Customer Support Specialist
1 day ago
This role involves providing exceptional customer service as a remote representative. We are seeking highly motivated and skilled individuals to join our team in delivering tailored solutions to meet clients' needs.
The ideal candidate will possess strong communication skills, be able to multitask efficiently, and maintain a professional demeanor when interacting with customers. If you have prior call center experience and are proficient in English, we encourage you to apply for this exciting opportunity.
Key Responsibilities:- Inbound Calls: Handle customer inquiries promptly and effectively.
- Outbound Calls: Make proactive calls to customers to resolve issues and provide excellent service.
- Problem-Solving: Resolve customer complaints through effective analysis and resolution.
- Documentation: Accurately record interactions and process claims.
- High school diploma or equivalent required.
- Prior call center experience is essential.
- Strong proficiency in English is necessary.
- Typing speed of 20+ WPM is required.
- Familiarity with Microsoft Office applications is beneficial.
- HMO coverage and dependent coverage available.
- Dental coverage and in-house dental assistance offered.
- Performance bonuses and loyalty incentives provided.
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