IT Support Specialist

7 days ago

Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time ₱500,000 - ₱1,000,000
Service Desk Position

We are seeking a motivated and experienced professional to provide efficient and effective IT support to our customers.

This is a full-time position that requires providing first-line support and escalating complex issues to the appropriate technical teams.

Key Responsibilities
  • Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system.
  • Diagnose and troubleshoot a variety of hardware and software issues.
  • Maintain accurate and up-to-date documentation of all support activities.
Requirements
  • Graduate of bachelor's degree in any field.
  • At least 18 months of experience in a Service Desk or IT Helpdesk role.
  • Strong problem-solving and analytical skills to quickly identify and resolve issues.
  • Excellent communication and customer service skills to effectively interact with end-users.

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