Enterprise Network Solutions Expert

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeNetwork Full time ₱1,500,000 - ₱2,000,000
Technical Support Specialist Tier IIThe role involves responding to service tickets and providing network support. This includes troubleshooting hardware, software, and network issues as part of the daily routine.We are looking for candidates who are well-versed in networking basics with experience in wireless environments. They should possess a proven ability to think logically and rationally.Responsibilities:
  • Liaise with staff, ISPs, and vendors to ensure effective communication.
  • Perform high-level and in-depth network monitoring and troubleshooting.
  • Adhere to service level agreements.
  • Address and handle support ticket escalations.
  • Analyze and identify larger global/system-wide issues.
  • Use advanced knowledge to educate and present solutions for clients.
  • Deliver ongoing training and development of agents.
  • Dig below the surface and identify trends in support tickets.
  • Work closely with other departments to channel and address client requests/issues efficiently.
  • Offer insight to develop or modify best practices and SOPs for maximum efficiency and employee satisfaction.
Requirements:
  • Good English communication skills (written and oral).
  • Bachelor's degree or equivalent work experience with networking.
  • 3+ years of experience providing technical support and/or customer service.
  • Ability to maintain regular attendance.
  • Dedication to performing duties in an efficient and professional manner.
  • Experience with troubleshooting and documenting network-related problems.
  • Experience with quality assurance or desktop support.
  • A strong command of the English language.

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