Business Development Manager

1 week ago

Mandaluyong City, National Capital Region, Philippines Drake Business Services Asia (Philippines), Inc. Full time

Drake Business Services Asia (Philippines) Inc. is a leading provider of managed services in the Asia-Pacific region, with a focus on delivering efficiency through the alignment of people, process, and technology.

Job Description:

The Account Manager is responsible for overseeing daily operations, fostering strong client relationships, and ensuring business growth and profitability.

Key Responsibilities:
  1. Operational Activities: Align standard processes and procedures across all managed sites, considering specific business requirements while maintaining minimum DBSA standards, specifically on Asset Management/Inventory and Warehouse Management.
  2. Foster teamwork and collaboration by breaking barriers and reinforcing a shared company culture.
  3. Conduct regular and spot site visits to ensure compliance, address concerns, and resolve issues promptly.
  4. Maintain and improve operational strategies to optimize processes and reduce inefficiencies.
  5. Ensure adherence to DBSA quality standards across all sites by leading by example.
  6. Monitor workforce deployment to meet client requirements while optimizing operational expenses.
  7. Conduct performance reviews and assessments to ensure SLAs are consistently met.
B. Administrative Activities:
  1. Ensure all company-wide announcements and updates are properly cascaded and clearly communicated to all team members.
  2. Prepare and submit weekly business reports.
  3. Maintain and update agreements between the company and vendor partners.
C. People Management:
  1. Set and exemplify high standards of professionalism and integrity, being the core service culture of the company.
  2. Conduct performance evaluations for team members.
  3. Monitor and manage attendance, tardiness, and overtime within the team.
  4. Ensure compliance with company policies through proper monitoring and reporting.
D. Client Management:
  1. Build and maintain strong relationships with clients by understanding their business needs and ensuring service expectations are met.
  2. Conduct periodic business reviews to assess performance and proactively address client concerns.
  3. Maintain and update client records, including contract renewals and service agreements.
  4. Conduct face-to-face meetings with clients to strengthen partnerships and enhance communication.
  5. Monitor and oversee the team's responsiveness to client inquiries and requests.
E. Revenue Related Activities:
  1. Act as a liaison between clients and internal teams to identify and capitalize on new business opportunities.
  2. Promptly follow up on client referrals and potential business leads.
  3. Ensure that any new processes or additional client requirements are assessed with Sales, Operations, and Finance before commitment.
  4. Monitor business volume fluctuations to safeguard revenue goals.
  5. Align with the Business Unit Head on monthly targets and actual performance.
F. Ad-hoc Tasks:
  1. Undertake special assignments or projects as delegated by management.
  2. Provide support to the Business Unit Head in strategic initiatives and other tasks as required.

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