
Medical Care Team Member
7 days ago
We are seeking a highly organized and detail-oriented individual to fill the role of Medical Virtual Assistant and Coordinator. In this position, you will play a crucial role in patient intake, administrative support, and healthcare coordination.
Key Responsibilities:- Manage patient information, scheduling, and communication in a dynamic healthcare environment
- Collect and verify patient demographic and insurance information with high accuracy
- Coordinate and schedule patient appointments with healthcare providers, ensuring seamless communication
- Ensure accurate data entry and management of patient records in Electronic Health Record (EHR) systems
- Assist in checking coverage and eligibility for medical procedures, providing timely and efficient solutions
- Handle inbound and outbound calls, responding to inquiries with professionalism and empathy
- Prepare necessary medical history and documentation before consultations, maintaining confidentiality
- Facilitate communication between patients, providers, and insurance representatives, fostering strong relationships
- Maintain confidentiality and ensure adherence to healthcare privacy regulations, upholding the highest standards of integrity
- Provide administrative support with medical billing, claims processing, and other duties as needed, adapting to changing priorities
- Experience in medical administrative support or patient intake coordination, with a proven track record of success
- Familiarity with EHR systems such as Epic, Cerner, or eClinicalWorks, with hands-on experience
- Knowledge of medical terminology and insurance processes, staying up-to-date with industry developments
- Strong organizational and multitasking skills, with the ability to prioritize tasks effectively
- Excellent verbal and written communication skills, with a customer-centric approach
- Ability to handle sensitive patient information with discretion and professionalism, maintaining confidentiality
- Proficiency in Microsoft Office Suite, Google Workspace, and healthcare scheduling software, with adaptability to new tools
- Background in medical billing and insurance verification is beneficial, but not required
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