
Platform Client Support Specialist
1 day ago
We are seeking a proactive and customer-focused professional to join our remote team in supporting clients on our platform.
Main Responsibilities:- Conduct proactive outreach across a diverse client portfolio to ensure clients are fully functional on our platform.
- Manage communications and account needs for lower-tier and less complex accounts, ensuring each client feels supported and fully operational on the platform.
- Support onboarding for new clients, which includes account setup, delivering introductory training, and addressing initial troubleshooting inquiries.
- Collaborate with Client Success Managers (CSMs) to support day-to-day account activities such as user outreach, growing share of wallet, capturing client feedback for platform improvements, and addressing client needs by directing them to the appropriate support channel.
- Monitor platform usage to identify any issues or improvement opportunities, working closely with CSMs to address these and promote client engagement.
The ideal candidate has proven experience in customer support, account management, or a similar role, strong organizational skills, and excellent communication and interpersonal skills.
Key Requirements:- Proven experience in customer support, account management, or a similar role
- Strong organizational skills with a detail-oriented approach
- Excellent communication and interpersonal skills, especially for remote interaction with diverse clients
- Proficiency with CRM software and Google Workspace, and Microsoft Office
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