Customer Experience Liaison Specialist

11 hours ago


Baguio City, Cordillera, Philippines NeksJob Philippines Full time

Neksjob is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for handling customer inquiries, resolving complaints, and providing information about products and services.

Your Key Responsibilities:

  • Handle customer inquiries via phone, email, or in-person, providing accurate and timely responses to ensure customer satisfaction.
  • Resolve customer complaints by listening actively, empathizing with their concerns, and offering solutions that meet their needs.
  • Process orders efficiently, ensuring accurate processing and timely delivery of products and services.
  • Prepare correspondence, including emails, letters, and other written communications, to provide customers with necessary information and updates.
  • Fulfill customer needs by identifying and addressing potential issues before they become major concerns.

Qualifications:

  • Bachelor's degree (4-year course) or higher from an accredited institution.
  • Above-average to excellent communication skills in English, both written and verbal.
  • Ability to work in a dynamic environment with shifting schedules and deadlines.
  • Strong problem-solving and analytical skills to effectively resolve customer complaints and improve overall customer experience.

What We Offer:

  • A competitive salary package that rewards your hard work and dedication.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative work environment that encourages open communication and teamwork.


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