Administrative Support Specialist
6 hours ago
We are seeking a highly organized and detail-oriented Administrative Support Specialist to provide top-notch administrative and operational support in our fast-paced healthcare environment.
Key Responsibilities- Manage email inboxes and respond to messages in a timely manner, ensuring seamless communication with patients, case managers, and internal staff.
- Handle intake calls with professionalism, empathy, and a customer-centric approach.
- Assist with insurance verification, prior authorizations, and documentation support, maintaining accurate records within our CRM system and Alora (EMR software).
- Coordinate referrals from hospitals, clinics, and case managers, fostering strong relationships and efficient care coordination.
- Communicate effectively with cross-functional teams, including case managers, patients, and internal staff, to ensure successful patient outcomes.
- Previous experience as an Administrative Support Specialist or in a healthcare-related role, preferably with a proven track record of providing excellent support services.
- Familiarity with insurance processes, referrals, and prior authorizations in healthcare, with a solid understanding of compliance regulations.
- Proficiency with RingCentral, CRM platforms, and Alora (or similar EMR software), with the ability to quickly adapt to new systems and technologies.
- Strong organizational skills, with attention to detail and the ability to multitask, prioritize, and work independently in a remote setting.
- Excellent verbal and written communication skills, with a customer-focused approach and a passion for delivering exceptional service.
A dynamic and supportive team environment, with opportunities for growth and development, and a chance to make a meaningful impact in the lives of patients and families.
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