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Enterprise Telephony Specialist

1 week ago

Pasig, National Capital Region, Philippines Optum Full time

As a Telecommunication Analyst at Optum, you'll play a critical role in delivering exceptional customer experiences and driving business growth.

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About the Team

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  • We're a dynamic team of professionals passionate about healthcare innovation and delivery.">
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Key Responsibilities:

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  2. Design and implement effective solutions for improving operational efficiency.">
  3. Collaborate with cross-functional teams to develop and implement strategic initiatives.">
  4. Provide expert-level support for technical issues related to telecommunication systems.">
  5. Conduct regular data analysis to identify trends and areas for improvement.">
  6. Develop and maintain relationships with key stakeholders to ensure seamless project execution.">
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Requirements:

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  • Undergraduate degree or equivalent experience.">
  • 4+ years of IT experience in large enterprise environments using Rally or ServiceNow.">
  • 2+ years of experience working on contact center telephony platforms such as Genesys, CXOne, Avaya, Cisco, or MS Teams.">
  • Excellent problem-solving and analytical skills.">
  • Strong communication and interpersonal skills.">
  • Ability to work under pressure and meet deadlines.">
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We offer a collaborative work environment, opportunities for professional growth and development, and a comprehensive benefits package.