Operations Efficiency Specialist

2 days ago


Pasay, National Capital Region, Philippines beBeeStrategic Full time $61,000 - $80,800
About the Role

This is a highly strategic position that plays a vital role in ensuring that engineers in our support department are utilized to their full capacity.

Key Responsibilities:
  • Scheduling engineering calendars and tickets for a global organization across multiple time zones.
  • Coordinating IT resources to drive task completion and efficient resource utilization.
  • Coordinating scheduling of work with internal teams and clients.
  • Managing technical resources in our ticketing system.
  • Evaluating, prioritizing and assigning IT to support requests, following up where needed.
  • Monitoring service personnel schedules to ensure support coverage and lack of scheduling conflicts.
Requirements:
  • Strong communication and interpersonal skills, specifically strong customer service skills.
  • Strong organizational and time management skills.
  • Strong attention to detail.
  • Ability to multi-task in a fast-paced environment.
  • English language proficiency sufficient for professional communication in a business setting.
  • College degree or equivalent work experience.


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