API Support Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

We are currently looking for a skilled Technical Support Engineer to provide exceptional technical assistance to our clients.

Responsibilities
  • Provide technical support and troubleshooting assistance to clients for API integrations and networking-related issues
  • Assist clients in the setup and configuration of API integrations
  • Identify and resolve complex technical problems related to API connectivity, data transfer, and network infrastructure
  • Collaborate with customers and internal teams to analyze and understand their technical requirements
  • Develop and maintain technical documentation, including API guides, troubleshooting procedures, and knowledge base articles
  • Work closely with the development team to escalate and resolve critical customer issues
  • Continuously update knowledge of API specifications, networking protocols, and industry best practices
  • Provide training and guidance to clients on API usage and best practices
  • Manage and track customer issues, ensuring timely resolution and customer satisfaction
  • Participate in on-call rotations to provide support during off-business hours
Requirements
  • Good understanding of REST APIs and JSON, and demonstrated experience using Postman
    • Fluent with Excel for importing, exporting and manipulating data
      • Basic understanding of networking concepts such as switches, access points, and VLANs
        • Basic experience interacting with virtual machines and ESXI
        • Excellent written and verbal communication skills in English
        Benefits

A competitive salary and benefits package, opportunities for growth and career development, training and support to enhance technical and customer service skills, and a dynamic and multicultural work environment

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