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End User Support Professional

1 week ago

Taguig, National Capital Region, Philippines Archgso Full time

Our company is committed to providing our employees with the tools they need to succeed.

Job Description

This position involves working closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.

Responsibilities
  • Performing day-to-day support work for the company's end users.
  • Creating and deleting user accounts.
  • Assisting with Ad Hoc projects and backup support for the US Support team.
Qualifications

Technical Skills Proficiency Level Required (R) / Optional (O)

  • Microsoft Office (Word, Excel, PowerPoint, Access) 4 R
  • Office 365 4 R
  • Microsoft Exchange and Outlook 4 R
  • Windows 7/Windows 10 4 R
  • SharePoint knowledge 3 O
  • ServiceNow ticketing system 3 O
  • Active Directory 3 R
  • Citrix 3 O
  • Hardware Troubleshooting 4 R
  • Basic Network Troubleshooting 4 R
  • McAfee Drive Encryption 2 O
  • Blackberry Work 1 O
  • Cisco Unity 1 O
  • WebEx 1 O
  • SCCM 2 O
Additional Skills
  • Experience with Virtual Machines and Citrix.
  • Knowledgeable in Windows 7/10.
  • Strong analytical skills, spreadsheet skills, and business problem-solving skills.
  • Excellent verbal and written communication skills, organizational skills, detail-oriented, and efficient documentation skills.
  • Basic understanding of IT and insurance terminology preferred.
  • Ability to work well independently and as part of a team.