Internal Control Analyst

2 days ago


Pasig, National Capital Region, Philippines 51Talk Full time

51Talk is seeking a highly analytical Internal Control Analyst to join our team.

About the Position:

This role involves ensuring adherence to internal policies, industry regulations, and quality standards through regular audits and assessments. The ideal candidate will have a strong background in quality and audit, and excellent communication skills.

Main Responsibilities:
  • Conduct internal audits and assessments to ensure compliance with company policies and regulatory requirements.
  • Monitor and evaluate processes to identify areas for improvement in quality and compliance.
  • Assist in developing and updating compliance policies, procedures, and documentation.
  • Investigate compliance issues, document findings, and recommend corrective actions.
  • Collaborate with cross-functional teams to ensure alignment with compliance and quality standards.
Requirements:
  • College graduate of any 4-year course.
  • With a typing speed of at least 35 WPM.
  • Excellent communication skills (both oral and written).
  • Working experience in an ESL or BPO setting (voice or non-voice) or in similar or related field is preferred.
  • At least 1 year of BPO or customer service experience via phone, chat or email.


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