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Transaction Monitoring Analyst

1 week ago

Pasig, National Capital Region, Philippines Playerauctions Manila Full time
Our Team:

We are a dynamic and fast-paced team that is passionate about delivering exceptional service to our customers. As a Transaction Monitoring Analyst, you will play a critical role in ensuring the integrity of our platform and preventing fraudulent activity.

Job Summary:

The Transaction Monitoring Analyst will be responsible for monitoring transactions, analyzing data, and implementing controls to prevent fraud and ensure compliance with regulatory requirements.

Key Responsibilities:

  • Monitor multiple mailbox queues and address customer inquiries and cases via email.
  • Review, investigate, and mediate disputes and manual arbitration issues.
  • Evaluate effectiveness of antifraud system and supplement with judgement calls.
  • Monitor security related feedback from users and identify fraud trends.
  • Update trackers and reports with accurate and timely information.

Requirements:

  • College graduate or equivalent working experience in financial services, or e-commerce fields.
  • Prior experience in the industry is a very big advantage.
  • Excellent written and oral English communication skills can comprehend simple and complex customer issues and can write and speak in a clear, concise, understandable manner.
  • Must be comfortable with communicating with international customers.
  • Must be VERY detail oriented, to the point of double checking cases before submitting, and able to spot errors.