Staffing Optimization Specialist
5 days ago
**Job Summary:**
We are seeking a seasoned Workforce Specialist to join our operations team at VXI Global Holdings. This role requires a high level of expertise in Workforce Management and a passion for delivering exceptional results.
Key Responsibilities:
- Monitor queue real-time to identify areas for improvement.
- Analyze staffing levels and call volumes to optimize resource allocation.
- Develop and implement strategies to minimize downtime and improve productivity.
- Prepare and present regular analysis on employee schedule adherence and off-line exceptions.
**Requirements and Qualifications:**
- At least 1 year of experience in Workforce Management.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
**Why Join Us:**
VXI Global Holdings offers a dynamic and challenging work environment that fosters growth and development. Our team is passionate about delivering exceptional customer service and we are committed to helping our employees achieve their career goals.
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