
Technical Customer Support Specialist
1 day ago
About our e-commerce operation, we are a dynamic and innovative Tech Group operating multiple direct-to-consumer brands in the intimate apparel and beauty sectors.
Job Overview:We are seeking a highly skilled Zendesk Admin & AI Specialist to oversee workflows, queue management, and collaborate with cross-functional teams to improve customer support operations.
Key Responsibilities:- Zendesk Certified Administrator
- Expertise in automation, triggers, and queue management
- Experience with AI setup and integrations
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
- Proficiency in reporting and presentation creation
- Ability to document workflows and suggest process improvements
- Opportunity to work with world-class talents in a data-driven environment
- Growth and development opportunities both professionally and personally
- A safe, inclusive space that values diversity, equity, and inclusion
- Openness to new ideas and initiatives
- Comprehensive benefits package
We foster a culture of collaboration, innovation, and continuous learning.
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