Customer Service Representative

4 days ago


Quezon City, National Capital Region, Philippines Neksjob Full time

We are seeking a highly skilled Customer Service Representative to join our team at Neks Job Philippines. As a key member of our customer-facing team, you will play a vital role in ensuring excellent customer satisfaction and delivering exceptional service experiences.

About the Role

The ideal candidate for this position will have excellent English communication skills, good interpersonal skills, analytical and problem-solving skills, and good comprehension skills. You will be responsible for handling large amounts of customer calls, providing answers and assistance to ensure customer satisfaction.

We offer a competitive compensation package, including an attractive base salary of PHP 18,000, plus a PHP 1,000 flex fund allowance. Our benefits also include 20% night differential, HMO coverage for employees and dependents, life and accident insurance, annual increases based on performance, and 13th and 14th month pay.

Key Responsibilities
  • Handle large volumes of customer calls with professionalism and poise.
  • Provide accurate and timely responses to customer inquiries.
  • Demonstrate excellent English communication skills and adaptability to varying call scenarios.
Requirements

To be successful in this role, you must have:

  • A college degree with or without experience.
  • At least 6 months of call center experience (for those without a college degree).
  • Excellent English communication skills.
  • Good interpersonal skills.
  • Analytical and problem-solving skills.
  • Good comprehension skills.

In return for your hard work and dedication, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package that includes:

  • A base salary of PHP 18,000.
  • A PHP 1,000 flex fund allowance.
  • 20% night differential.
  • HMO coverage for employees and dependents.
  • Life and accident insurance.
  • Annual increases based on performance.
  • 13th and 14th month pay.


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