
Customer Account Retention Specialist
2 days ago
Securing identities and access levels is crucial for business continuity.
We are seeking a professional with exceptional customer account management skills to join our team as Senior Renewals Manager.
Key responsibilities include managing customer accounts, collaborating with sales teams, professional services, technical support, and sales operations to resolve customer issues.
The role focuses on recurring revenue and software asset management in assigned accounts, developing customer relationships that promote retention and loyalty.
The ideal candidate will be a licensing expert, understand complex software quoting, and have a strong understanding of Annual Recurring Revenue (ARR), Annual Contract Value (ACV), and Total Contract Value (TCV) Revenue Models.
- Licencing expert
- Complex software quoting knowledge
- Understanding of ARR, ACV, and TCV Revenue Models
Additionally, the successful candidate will have 4+ years of experience in a similar role, knowledge of privilege access management and cybersecurity best practices, and experience with Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc.
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