Service Excellence Associate

6 days ago


Manila, National Capital Region, Philippines Citigroup Business Process Solutions Pte. Ltd. Full time
About the Role:

The Customer Solutions Officer role in our team is an exciting opportunity for individuals who want to start their career in customer service.

This role requires individuals who are passionate about delivering exceptional customer experiences, possess strong communication skills, and are able to work effectively in a team environment.

As a Customer Solutions Officer, you will be responsible for handling customer service-related concerns of Citi clients, ensuring that their needs are met in a timely and efficient manner.

We are looking for individuals who possess strong problem-solving skills, are able to work independently, and are committed to delivering exceptional customer experiences.

Benefits:
  • A competitive salary package
  • HMO Health Insurance from day 1 for you and your unlimited qualified dependents
  • Life Insurance from day 1
  • Retirement Plan
  • Transportation Allowance
  • Rice Allowance
  • Medical and Dental Allowance
  • Shift Differential
  • Staff Loan
  • Tuition Fee Reimbursement
  • Bereavement Assistance
  • Total of 35 leaves credits in a year


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