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Customer Support Specialist

2 weeks ago

Angeles City, Central Luzon, Philippines SuperStaff Full time
About the Role

We are seeking a highly skilled and motivated Flight and Hotel Expert to join our team at SuperStaff. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, handling their inquiries, and resolving any issues that may arise related to flights and hotels.


Responsibilities

The successful candidate will have the following responsibilities:

  • Handle customer inquiries and resolve any issues in a timely and professional manner related to flights and hotels.
  • Provide accurate and up-to-date information on our flight and hotel products and services.
  • Maintain a high level of product knowledge and stay up-to-date with industry developments.
  • Work collaboratively with internal teams to ensure seamless delivery of our services.

Requirements

To be successful in this role, you will need:

  • A degree in tourism, hospitality or a related field.
  • At least 1 year of experience in the travel/tourism industry and customer support.
  • Familiarity with flight/airline products and GDS systems (Sabre, Galileo, and Amadeus).
  • Excellent communication and interpersonal skills.
  • A proactive and results-driven approach.