Healthcare Support Specialist

2 weeks ago


Angeles City, Central Luzon, Philippines SuperStaff Full time
Job Description:

The Healthcare Support Specialist receives and responds to customer inquiries through various communication channels. This includes phone, email, or other digital platforms. The primary goal is to provide accurate and relevant information regarding medical products, services, billing, and technical support. Additionally, maintaining customer records and updating them accurately in the system is a crucial responsibility.

Duties and Responsibilities:
  1. Interacting with customers via text, telephone, email, online chat to provide support and information on an assigned product or service.
  2. Respond promptly and professionally to inquiries and communications received through any Line of Business (LOB) phone, text message, email, or other customer service departments as operational needs dictate.
  3. Collaborating with team leads and other agents via email, teams, and slack to resolve any customer queries.
  4. Participating in continuous training during the workday to enhance knowledge and skills.
  5. Ensuring that appropriate actions are taken to resolve customer problems and concerns including account changes ensuring accuracy and compliance with company policies.
  6. Maintaining customer account notes and records of customer interactions with details of inquiries, complaints, or comments.
  7. Utilizing knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. Performing other related duties as required and assigned.


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