Healthcare Support Specialist
2 weeks ago
The Healthcare Support Specialist receives and responds to customer inquiries through various communication channels. This includes phone, email, or other digital platforms. The primary goal is to provide accurate and relevant information regarding medical products, services, billing, and technical support. Additionally, maintaining customer records and updating them accurately in the system is a crucial responsibility.
Duties and Responsibilities:- Interacting with customers via text, telephone, email, online chat to provide support and information on an assigned product or service.
- Respond promptly and professionally to inquiries and communications received through any Line of Business (LOB) phone, text message, email, or other customer service departments as operational needs dictate.
- Collaborating with team leads and other agents via email, teams, and slack to resolve any customer queries.
- Participating in continuous training during the workday to enhance knowledge and skills.
- Ensuring that appropriate actions are taken to resolve customer problems and concerns including account changes ensuring accuracy and compliance with company policies.
- Maintaining customer account notes and records of customer interactions with details of inquiries, complaints, or comments.
- Utilizing knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. Performing other related duties as required and assigned.
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Healthcare Support Specialist
7 days ago
Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time**Job Overview:**We are seeking a highly skilled and dedicated individual to join our team as a Healthcare Support Specialist. As a key member of our Strategic Office Support Inc. team, you will play a critical role in providing exceptional support to our US-based healthcare clients.
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Healthcare Product Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full timeAbout Our Team:We are a supportive and dynamic team at Strategic Office Support Inc. Our team members are passionate about delivering exceptional healthcare solutions and making a difference in the lives of our customers.Job Summary:We are seeking a skilled and motivated Healthcare Product Specialist to join our team. As a Healthcare Product Specialist, you...
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Healthcare Support Associate
4 days ago
Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full timeJob OverviewWe are seeking a skilled and dedicated Healthcare Support Associate to join our team at Strategic Office Support Inc.This role is ideal for individuals who possess strong communication skills, experience in healthcare or BPO, and the ability to thrive in a fast-paced environment.The successful candidate will be responsible for engaging with...
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Virtual Healthcare Specialist
2 weeks ago
Angeles City, Central Luzon, Philippines Clark Outsourcing Full timeJob DescriptionWe are seeking a highly skilled and experienced Virtual Registered Nurse to join our team. As a key member of our remote healthcare support staff, you will provide administrative and patient support while ensuring smooth front desk operations.Key Responsibilities:Manage patient scheduling, appointment confirmations, and follow-upsHandle front...
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Healthcare Support Professional
7 days ago
Cebu City, Central Visayas, Philippines Strategic Office Support Full timeJob Overview:The role of a Healthcare Associate at Strategic Office Support involves providing exceptional support to US healthcare providers and clinics. This position requires strong communication skills, both verbal and written, as well as the ability to adapt and learn quickly within a fast-paced and dynamic work environment.Key Responsibilities include...
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Medical Support Specialist
4 days ago
Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full timeJob SummaryWe seek a motivated and detail-oriented Medical Support Specialist to join our team at Strategic Office Support Inc.As a Medical Support Specialist, you will be responsible for providing high-quality support to US-based clinics and healthcare providers.You will engage with clients, handle inquiries, and execute tasks aligned with their needs and...
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Healthcare Support Specialist
5 days ago
Cebu City, Central Visayas, Philippines Belo Medical Group Full timeRole Overview:The Healthcare Support Specialist provides critical support to our healthcare team by handling various tasks related to patient care and clinic operations. This role is ideal for individuals who enjoy working in a fast-paced environment and can provide exceptional customer service.
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Automation Specialist for Healthcare Practice
4 weeks ago
Angeles City, Central Luzon, Philippines Novanox LTD Full timeWe are seeking an experienced Automation Specialist with a proven track record in the U.S. healthcare industry, specifically in medical practices. The ideal candidate will have expertise in full-cycle project management, AI automation, and process optimization. Must be proficient with Google Workspace (Docs, Sheets, Drive) and have hands-on experience with...
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Healthcare Services Specialist
11 hours ago
Cebu City, Central Visayas, Philippines Maxicare Healthcare Corporation Full timeCompany Overview:We are Maxicare Healthcare Corporation, committed to delivering quality healthcare services. Our mission is to provide excellent care to our members.BenefitsWe offer competitive benefits package to support your well-being.
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Healthcare Professional
3 days ago
Angeles City, Central Luzon, Philippines SIA Engineering (Philippines) Full timeJob Overview:We are seeking a skilled Healthcare Professional to join our team at SIA Engineering (Philippines).Job Description:The successful candidate will be responsible for providing basic healthcare services to employees, including administering over-the-counter medication and ensuring that the clinic is stocked with essential medicines and medical...
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Healthcare Quality Assurance Professional
2 weeks ago
Angeles City, Central Luzon, Philippines Clark Outsourcing Full timeJob Title: Quality Improvement Specialist in Home HealthcareWe are seeking a highly motivated and detail-oriented Quality Improvement Specialist to join our team.The successful candidate will have experience with quality improvement initiatives, clinical documentation, and regulatory compliance.ResponsibilitiesDevelop and implement quality improvement...
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Healthcare Professional Liaison
4 days ago
Angeles City, Central Luzon, Philippines Clark Outsourcing Full timeJob DescriptionWe are seeking a highly skilled Healthcare Professional Liaison to join our team. As the primary contact for healthcare professionals, you will provide support on pharmaceutical products via calls, chat, and email.The ideal candidate will have experience in a call center environment and a medical background, with strong verbal and written...
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Healthcare Associate
7 days ago
Cebu City, Central Visayas, Philippines Strategic Office Support Full timeJob DescriptionJob Title: Healthcare AssociateLocation: Onsite - Ebloc 3 Bldg, Padriga St., Asiatown IT Park, Lahug, Cebu CityDepartment:OperationsEmployment Type:Full-TimeSchedule: Shifting Schedule (depending on client needs)Key ResponsibilitiesEngage and support US healthcare providers and clinicsHandle interactions and general correspondence...
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Healthcare Support Specialist
1 week ago
Angeles City, Central Luzon, Philippines Work Services Full timeOverviewWork Services is a dynamic company that offers exciting career opportunities for customer service professionals. We are currently seeking talented individuals to join our team as Customer Service Representatives (CSRs). As a CSR, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThis role...
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Healthcare Billing Expert
3 days ago
Angeles City, Central Luzon, Philippines Ventra Health Full timeVentra Health is committed to delivering high-quality business solutions for healthcare organizations.Role OverviewThe Medical Billing Specialist plays a critical role in ensuring the accuracy and security of patient health information.Main Responsibilities:Establish and maintain the confidentiality of medical records.Review patient records daily for...
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IT Support Specialist
4 weeks ago
Angeles City, Central Luzon, Philippines HYPER FUTURE E-COMMERCE Full timeIT support specialists must have bachelor's degree in a related field. Entry-level IT support specialists should have a good understanding of computer systems, network troubleshooting, and various operating systems. Should also be able to communicate effectively with users and internet suppliers to resolve issues. (Preferably came from PLDT/Converge)IT...
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IT Support Specialist
6 days ago
Angeles City, Central Luzon, Philippines HYPER FUTURE E-COMMERCE Full timeIT support specialists must have bachelor's degree in a related field. Entry-level IT support specialists should have a good understanding of computer systems, network troubleshooting, and various operating systems. Should also be able to communicate effectively with users and internet suppliers to resolve issues. (Preferably came from PLDT/Converge)IT...
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IT Support Specialist
3 weeks ago
Angeles City, Central Luzon, Philippines Hyper Future Ecommerce (Pvt) Ltd. Full timeIT support specialists must have a bachelor's degree in a related field. Entry-level IT support specialists should have a good understanding of computer systems, network troubleshooting, and various operating systems. They should also be able to communicate effectively with users and internet suppliers to resolve issues. (Preferably came from...
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Healthcare Associate
3 weeks ago
Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full timeJoin Our Team as a Healthcare AssociateLocation: Ebloc 3 Building, Padriga St., Asiatown IT Park, Lahug, Cebu CitySchedule: Shifting Schedule (based on client needs)Are you ready to make an impact in the healthcare industry? We're looking for a dynamic and motivated Healthcare Associate to join our growing team If you're passionate about healthcare, excel at...
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Healthcare Content Developer
2 days ago
Angeles City, Central Luzon, Philippines Clark Outsourcing Full timeAbout the Job: Clark Outsourcing is seeking a Healthcare Content Developer to create and edit medical content, assist with administrative tasks, and work closely with medical professionals to support academic and clinical projects. In this role, you will be responsible for staying updated on medical advancements to enhance content accuracy and utilizing AI...