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Team Management Specialist
2 weeks ago
**About Us:**
Fpsinc is a rapidly growing global company that puts culture and employees first. We invest in our people and offer a competitive suite of benefits, including a lucrative compensation program and opportunities for high-potential career growth.
As a Team Management Specialist, you will be responsible for driving team performance and achieving business objectives. You will analyze trends, establish goals, and ensure staff members are achieving desired service levels.
**Key Responsibilities:**
- Develop and implement strategies to drive team performance.
- Analyze data to identify areas for improvement.
- Collaborate with internal stakeholders to achieve business objectives.
- Coach and mentor team members to enhance their skills and knowledge.
**Requirements:**
- Minimum 2-3 years of supervisory experience in a BPO/call center environment.
- Proven track record of leading high-performing teams.
- Strong analytical and problem-solving skills.
- Ability to work under pressure and meet deadlines.
