Quality Assurance Specialist

3 weeks ago


Ortigas Pasig City, Philippines PH Global Jet Express Inc. Call Center Full time
Job Description:

At PH Global Jet Express Inc. Call Center, we are seeking a highly skilled and detail-oriented individual to join our team as a Quality Control Associate.

Responsibilities:

  • Inspect and document daily received items of the branch.
  • Inspect and physically document daily delivery of items to avoid delayed transactions and detect lost packages.
  • Determine if branches violated J&T Express SOP.
  • Regularly check and investigate cases.
  • Cordinate with Customer Service about concerns and provide complete and accurate information based on J&T SOP.
  • Propose recommendations for enhancement of company SOP.
  • Monitor regional/area QC performance and daily reports.
  • Communicate with all QCs from different regions.
  • Analyze data and provide an improvement plan.
  • Manage, improve, and help with pushing teamwork.
  • Communicate with other teams to solve problems.

Requirements:

  • Bachelor's degree in Business Management, Marketing, or a related field.
  • At least 3 years of relevant work experience in Quality Control/Assurance or a similar field as the Supervisor preferred.
  • Strong experience in E-Commerce or Logistics.
  • Excellent written and verbal communication skills.
  • Good interpersonal skills.
  • Keen to details.
  • Ability to handle multiple projects simultaneously and work under pressure.
  • Strong organization and project management skills.
  • Proficient in Microsoft Office and relevant software.
  • Team management.

About Us:

PH Global Jet Express Inc. Call Center is a leading logistics company that provides reliable and efficient services to its customers.

Benefits:

  • A competitive salary of $45,000 - $60,000 per year.
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.
  • Opportunities for career advancement and professional growth.

Estimated Salary: $52,500



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