Operations Quality Assurance Specialist

2 months ago


Ortigas Pasig City, Philippines PH Global Jet Express Inc. Call Center Full time
Job Overview:
We are seeking a highly skilled Operations Quality Assurance Specialist to join our team at PH Global Jet Express Inc. Call Center.

As an Operations Quality Assurance Specialist, you will be responsible for ensuring that our operations meet the highest standards of quality and efficiency. This is a challenging role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities:
* Conduct regular inspections of daily received items to ensure compliance with company SOP
* Investigate cases of non-compliance and provide recommendations for improvement
* Analyze data to identify trends and areas for improvement
* Collaborate with other teams to resolve issues and improve overall performance
* Develop and implement process improvements to increase efficiency and productivity

Requirements:
* Bachelor's degree in Business Management, Marketing, or a related field
* At least 3 years of relevant work experience in Quality Control/Assurance or a similar field
* Strong experience in E-Commerce or Logistics
* Excellent written and verbal communication skills
* Good interpersonal skills
* Keen attention to detail
* Ability to handle multiple projects simultaneously and work under pressure
* Strong organization and project management skills
* Proficient in Microsoft Office and relevant software

What We Offer:
* Estimated salary range: $45,000 - $65,000 per year
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package

About Us:
PH Global Jet Express Inc. Call Center is a leading provider of logistics and supply chain services. We are committed to delivering high-quality service to our customers and continually striving for excellence in all aspects of our business.

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