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Workforce Optimization Expert

2 weeks ago

Pasay, National Capital Region, Philippines Stark Asia Solutions Inc. Full time

As a Workforce Optimization Expert at Stark Asia Solutions Inc., you will be responsible for ensuring service level goals are met through the effective management of real-time workforce performance.

You will track call volumes, agent adherence, and queue statuses, identifying deviations that require immediate attention to maintain operational efficiency. Your expertise will help us optimize schedules, allocate resources effectively, and communicate with teams to resolve issues promptly.

In this role, you will also provide reports and insights on real-time data trends, supporting decision-making and contributing to process improvements in dynamic environments.

We are looking for an experienced professional who can analyze complex data sets, identify areas for improvement, and implement solutions to drive business results.