Infrastructure Management Professional
7 days ago
The ORIX METRO Leasing and Finance Corporation seeks a highly skilled Infrastructure Management Professional to join our team. In this role, you will be responsible for managing and overseeing the delivery of infrastructure management services to our clients.
Key Responsibilities:
- Manage and perform the classification and prioritization of requests and incidents raised by senior management, business units, and third-party partners and consultants.
- Ensure end-user issues and requests are resolved or escalated accordingly.
- Supervise external service providers in the delivery of contracted services, such as incident and service request fulfilment management.
Requirements:
- Bachelor's degree required in Computer Technology, Computer Science, or IT related field.
- Minimum of three (3) years of Tier II support experience in a networked environment is required.
- Strong technical foundation, excellent problem-solving skills, and a customer-focused mindset.
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