Senior Billing Operations Manager

4 days ago

Angeles City, Central Luzon, Philippines MCI Full time

Company Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

About the Job

We are seeking a Senior Billing Analyst who will be responsible for overseeing the billing processes, ensuring accuracy, efficiency, and compliance with company policies and procedures. The role involves analyzing billing data, resolving complex billing issues, and providing guidance to junior billing staff. You will collaborate with cross-functional teams to improve billing workflows, optimize revenue recognition, and support business objectives.

Key Responsibilities

  • Oversee end-to-end billing processes, including invoice generation, distribution, and payment processing, to ensure timely and accurate billing cycles.
  • Monitor billing system operations, identify areas for improvement, and implement enhancements to streamline workflows and increase efficiency.
  • Analyze billing data, trends, and key performance indicators (KPIs) to assess billing accuracy, identify discrepancies, and report on billing performance to management.
  • Prepare and distribute billing reports, dashboards, and metrics to track billing activities, aging receivables, and revenue recognition.
  • Serve as a primary point of contact for billing inquiries, disputes, and escalations from internal stakeholders and external customers.
  • Investigate billing discrepancies, resolve complex billing issues, and communicate resolutions to customers and relevant stakeholders.
  • Identify opportunities to automate manual billing processes, implement system enhancements, and optimize billing workflows to improve accuracy and efficiency.
  • Collaborate with IT and finance teams to implement billing system upgrades, integrations, and enhancements as needed.
  • Ensure compliance with billing regulations, accounting standards, and industry best practices in billing operations and revenue recognition.
  • Stay informed about regulatory changes and updates impacting billing processes and implement necessary adjustments to maintain compliance.
  • Provide guidance, training, and mentorship to junior billing staff to develop their billing expertise, enhance productivity, and ensure adherence to billing policies and procedures.
  • Foster a culture of continuous learning, collaboration, and knowledge sharing within the billing team.

Requirements

  1. Bachelor's degree in Accounting, Finance, Business Administration or related field.
  2. 5+ years of experience in billing, revenue operations, or related roles, preferably in a complex billing environment.
  3. Strong understanding of billing principles, revenue recognition standards, and billing systems (e.g., ERP, CRM, billing software).
  4. Proficiency in data analysis tools and Microsoft Excel for analyzing billing data, creating reports, and performing reconciliations.
  5. Excellent attention to detail, analytical skills, and problem-solving abilities to resolve complex billing issues and discrepancies.
  6. Effective communication and interpersonal skills, with the ability to interact with internal and external stakeholders at all levels.
  7. Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced, dynamic environment.
  8. Experience with process improvement initiatives, automation projects, and system implementations is a plus.
  9. Knowledge of billing regulations, compliance requirements, and industry standards impacting billing operations.

Benefits

  • Paid Time Off Earn PTO and paid holidays to take the time you need.
  • Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars.
  • Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
  • Retirement Savings Secure your future with retirement savings programs, where available.
  • Disability Insurance Short- and long-term disability coverage is available to help protect you during unexpected challenges.
  • Life Insurance Access life insurance options to safeguard your loved ones.
  • Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code Be comfortable while you work.

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