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Inbound Customer Service Professional

2 weeks ago

Davao City, Davao, Philippines SIBS Full time
About SIBS

SIBS is a leading provider of customer service solutions. We are committed to delivering exceptional service to our clients and their customers.

Job Summary

We are seeking an experienced Inbound Customer Service Professional to join our team. In this role, you will be responsible for providing exceptional customer service through various communication channels.

Key Responsibilities

As a key member of our team, you will:

  • Respond to customer inquiries, complaints, or issues in a timely and professional manner.
  • Offer solutions and guidance to resolve customer concerns.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • Strong verbal communication skills and active listening abilities.
  • Ability to handle customer inquiries with a positive attitude and empathy.
  • Conflict resolution skills to address challenging situations.