Customer Service Advocate
5 days ago
Job Description
We are looking for a Customer Service Representative to join our team at Neksjob Philippines. As a Customer Service Representative, you will be responsible for responding promptly to customer inquiries and concerns via phone or chat.
You will resolve customer issues and complaints effectively and efficiently. This includes managing high volumes of inbound and outbound calls and maintaining accurate records of customer interactions and transactions.
Key Responsibilities:
- Respond to customer inquiries and concerns in a timely and professional manner.
- Resolve customer issues and complaints efficiently and effectively.
- Manage high volumes of inbound and outbound calls.
- Maintain accurate records of customer interactions and transactions.
Requirements:
- Degree in any field or equivalent work experience.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills.
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