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Performance Improvement Analyst

1 week ago

Bacolod City, Western Visayas, Philippines TeleTech Holdings, Inc. Full time

About the Team

Our team is dedicated to delivering exceptional customer experiences through innovative analytics and process improvements. We are seeking an experienced Analytics Specialist to join our team in Bacolod City, Philippines.

As a key member of our Operations group, you will be responsible for generating and analyzing operations and financial reporting to provide value-added services to our clients.

  • Develop new reports to improve operational efficiencies
  • Provide insights and analytics to help operations in improving processes and productivity
  • Support ad-hoc reporting needs for clients and operations

Requirements

  • Minimum 2 years of experience in Analytics
  • Familiarity with PowerBI tool/Microsoft Fabric is required
  • Knowledge of SQL, Python, Tableau, or other advanced reporting tools is a plus