Operations Process Specialist

17 hours ago

Province of Palawan, Mimaropa, Philippines beBeeDelivery Full time ₱600,000 - ₱1,000,000
Job Title

A Delivery Operations Specialist role supporting the Customer Success department.

About the Job

This is an opportunity to work in a fully remote setup and contribute to the design, implementation, and continuous improvement of operational tools, processes, and reports that enable consistent and scalable delivery operations within the Customer Success department.

Key Responsibilities
  • Operational Tooling: Design, implement, and continuously improve operational tools, processes, and reports for efficient delivery operations.
  • Process Improvement: Identify operational bottlenecks and inefficiencies within the Delivery team and contribute to developing standardized solutions with cross-functional stakeholders.
  • Automation Maintenance: Maintain and improve automations, trackers, and templates acting as control points for core processes ensuring accuracy and alignment with business goals.
  • Stakeholder Management: Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Data Analysis: Conduct data analysis and contribute to reporting and insights supporting operational decision-making and performance visibility.
  • Change Management: Support change management, documentation, and administrative activities ensuring smooth adoption of new tools, workflows, and process standards across the Customer Success department.
  • Audit Support: Contribute to the planning and execution of audits and internal reviews ensuring adherence to processes and identifying areas for continuous improvement.
Requirements
  • Bachelor's Degree: In Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • Work Experience: 3-5 years in operations, business analysis, or a similar role ideally in a SaaS, consulting, or service-oriented environment.
  • Skills: Strong analytical and problem-solving skills with hands-on experience in Excel (VBA a plus) and comfort working with data tools. Excellent organizational and planning abilities with great attention to detail.
  • Communication Skills: Strong communication and stakeholder management skills with experience working cross-functionally.
  • Adaptability: Self-motivated, proactive, and adaptable able to manage multiple priorities in a dynamic environment.
Benefits
  • Fully Remote Work: Set up to work remotely.
  • Competitive Salary: Competitive compensation package.
  • Inclusive Work Environment: Inclusive and well-being-focused workplace.
  • Induction Program: Clear induction program and mentoring buddy support.
  • Private Health Insurance: Private health insurance allowance.
  • Unlimited Time Off: Flexible time-off policy.
Additional Details
  • Seniority Level: Mid-Senior level.
  • Employment Type: Full-time.
  • Job Function: Other.
  • Industry: IT Services and IT Consulting.

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