Customer Service Team Lead
2 weeks ago
We are seeking a highly skilled Customer Service Team Lead to join our team in Cebu City. The successful candidate will be responsible for leading a team to consistently meet or exceed service and quality standards.
Key Responsibilities:
- Lead, coach, and motivate a team to consistently meet or exceed service and quality standards.
- Conduct regular one-on-one and team coaching sessions, providing feedback and performance reviews.
- Manage day-to-day team operations, including workload balancing, monitoring KPIs, and handling escalated calls.
- Ensure compliance with company policies and maintain a positive work environment.
- Identify improvement areas and develop strategies to address performance gaps.
Requirements:
- 2+ years of experience in a leadership role in a contact center or customer service environment.
- Strong communication, leadership, and conflict resolution skills.
- Proficiency in MS Office and Data Analysis.
- Experience with performance management and team development a plus.
What We Offer:
- Competitive salary.
- Government-mandated benefits.
- Work-life balance.
- HMO.
- 13th month pay.
- Paid leave credits.
- Awards and recognitions.
- 2 consecutive days off.
How to Apply:
Please submit your resume and a cover letter to us.
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