Customer Service Advocate

3 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time $60,000 - $80,000

Job Title: Customer Complaints Specialist

We are seeking a highly skilled and empathetic professional to join our support team as a Customer Complaints Specialist. This role is responsible for managing escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation.

We have experienced significant growth, achieving multi-8-figure revenue in just 2 years. We now need a driven specialist to take our customer experience to the next level.

Key Responsibilities
  • De-escalate and Resolve: Handle high-priority customer complaints via phone, taking ownership from start to finish.
  • Problem-Solving: Think critically to solve complex problems, never settling for superficial fixes.
  • Stakeholder Management: Coordinate with internal stakeholders to gather information and ensure timely resolutions.
  • Documentation & Reporting: Document all customer interactions and resolutions in Zendesk to maintain records and identify recurring issues.
  • Feedback Loop: Provide clear, actionable feedback to improve processes and prevent future complaints.
Required Skills and Qualifications
  • Exceptional Verbal and Written Communication in English.
  • Emotional Intelligence and Empathy.
  • Critical Thinking and Problem-Solving Mindset.
  • Zendesk and Telephony System Proficiency.
Benefits
  • Highly motivated and self-improvement-driven culture of top performers.
  • 100% remote work environment with minimal micromanagement.
About the Role
  • This role requires 2+ years in a similar customer support role, handling escalated complaints.
  • A proven track record of de-escalating angry customers and driving issues to resolution.
  • Proficiency with Zendesk and modern telephony systems is required.
  • Experience in the US e-commerce market is preferred.

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