Service Delivery Manager
4 weeks ago
At Nityo Infotech, we are seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for managing a team of professionals and overseeing daily, weekly, and monthly activities.
Key Responsibilities:- Manage and be accountable for a team of professionals and/or supervisors.
- Coordinate and supervise daily/weekly/monthly activities of team members.
- Set priorities for the team to ensure task completion and performance goals are met.
- Coordinate work activities with other supervisors, managers, departments, etc.
- Identify and resolve operational problems using defined processes, expertise, and judgment.
- Provide coaching, feedback, and annual performance reviews as well as formal corrective action.
This role requires a positive attitude, excellent communication skills, and the ability to mentor, challenge, and communicate effectively with all types of people. The ideal candidate will have experience in handling a team of 300+ FTEs and knowledge of call center systems such as CMS, IEX, CTI, and TCS. Understanding of call center performance metrics and measurements is also essential.
Requirements:- At least 2 years of experience as a Senior Operations Manager under a BPO Voice International Account.
- College graduate (non-negotiable).
- Preferably with Six Sigma Certification.
- Ability to handle 500+ HC.
We offer a challenging and rewarding work environment where you will have the opportunity to grow and develop your skills. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
-
Service Delivery Manager
4 weeks ago
Davao City, Davao, Philippines Nityo Infotech Full timeJob SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Nityo Infotech. As a key member of our operations team, you will be responsible for managing a team of professionals and overseeing daily, weekly, and monthly activities to ensure task completion and performance goals are met.Key ResponsibilitiesManage and be accountable...
-
Delivery Professional
2 weeks ago
Davao City, Davao, Philippines E-TUR LOCAL MANPOWER SERVICES Full timeMain Responsibilities:We are seeking a reliable Delivery Professional to join our team at E-TUR LOCAL MANPOWER SERVICES.Key Tasks:Pick up and drop off items while adhering to assigned routes and time schedules.Ensure that items are complete, packed correctly, and safely delivered to the correct client.Work as part of the delivery team to ensure customer...
-
Logistics Delivery Associate
4 weeks ago
Davao City, Davao, Philippines E-TUR LOCAL MANPOWER SERVICES Full timeWe are seeking a reliable and customer-focused delivery driver to join our team at E-TUR LOCAL MANPOWER SERVICES. As a delivery driver, you will be responsible for transporting items safely and efficiently, adhering to assigned routes and time schedules. Your primary goal will be to ensure that items are delivered complete, packed correctly, and to the...
-
Service Delivery Lead
2 weeks ago
Davao City, Davao, Philippines Nityo Infotech Full timePrimary Responsibilities• Manage and be accountable for professional employees and/or supervisors• Coordinate and supervise daily/weekly/monthly activities of team members• Set priorities for the team to ensure task completion and performance goals are met• Coordinate work activities with other supervisors, managers, departments, etc.• Identify and...
-
Customer Service Team Manager
3 weeks ago
Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full timeJob Title: Customer Service Team ManagerJob Summary:We are seeking a talented and experienced Customer Service Team Manager to join our dynamic team at Talent Outsourcing Channel Solutions. As a Customer Service Team Manager, you will play a pivotal role in overseeing and supporting a team of customer service professionals, ensuring exceptional service...
-
Senior Customer Service Operations Manager
7 days ago
Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full timeJob OverviewWe are seeking a highly skilled and experienced Senior Customer Service Operations Manager to lead our dynamic team in Davao City, Philippines. As a key member of our organization, you will play a pivotal role in driving the success of our call centre operations by overseeing and supporting a team of customer service professionals.About YouYou...
-
Customer Service Director
4 weeks ago
Davao City, Davao, Philippines Apollo Technologies, Inc. Full timeCustomer Service ManagerAt Apollo Technologies, Inc., we are seeking a highly skilled and experienced Customer Service Manager to lead our customer service team. The ideal candidate will have a strong background in customer service, leadership, and communication.Key Responsibilities:Develop and implement customer service strategies to improve customer...
-
Davao City, Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full timeLocation: Davao CityWe are seeking a highly skilled Real Estate and Property Management Customer Service Representative to join our team at Talent Outsourcing Channel (TORCH) Solutions in Davao City. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our clients.Job Summary:This is a fantastic...
-
Customer Service Director
4 weeks ago
Davao City, Davao, Philippines Apollo Technologies, Inc. Full timeCustomer Service ManagerAt Apollo Technologies, Inc., we are seeking a highly skilled and experienced Customer Service Manager to lead our customer service team. The ideal candidate will have a strong background in customer service, leadership, and communication.Key Responsibilities:Develop and implement customer service strategies to improve customer...
-
Customer Service Ambassador
4 weeks ago
Davao City, Davao, Philippines RSD Human Resources Management Consultancy Full timeUrgent Hiring OpportunityWe are seeking a highly skilled and experienced Customer Service Representative to join our team at RSD Human Resources Management Consultancy.Key Responsibilities:Provide exceptional customer service to clients through various communication channels.Resolve customer complaints and issues in a timely and professional manner.Work...
-
Customer Service Leadership Position
2 weeks ago
Davao City, Davao, Philippines Apollo Technologies, Inc. Full timeCustomer Service Manager Job DescriptionApollo Technologies, Inc. is seeking a Customer Service Manager to lead our customer service team. The ideal candidate will have strong leadership skills and experience in customer service or related roles.Key Responsibilities:Lead a team of customer service representatives to deliver excellent customer service.Develop...
-
Logistics Operations Manager
3 weeks ago
Davao City, Davao, Philippines Toplis Solutions Inc. - Davao Branch Full timeJob Summary: We are seeking a skilled Trucking Coordinator to oversee the day-to-day operations of our trucking department. This role involves coordinating routes, managing schedules, and maintaining communication between drivers, clients, and other stakeholders.Key Responsibilities:Route Optimization: Plan and optimize truck routes to ensure timely...
-
Logistics Operations Manager
1 week ago
Davao City, Davao, Philippines Toplis Solutions Inc. - Davao Branch Full timeJob Title: Logistics Operations ManagerWe are seeking a highly skilled Logistics Operations Manager to join our team at Toplis Solutions Inc. - Davao Branch.About the Role:The Logistics Operations Manager will be responsible for overseeing the day-to-day operations of the trucking department, ensuring efficient and timely transportation of goods. This role...
-
Customer Support Professional
1 day ago
Davao City, Davao, Philippines neksjob Full timeJob Description:As a key member of the neksjob team, you will be responsible for handling customer inquiries, resolving complaints, and providing information about products and services. Your primary objective will be to ensure customer satisfaction by delivering exceptional service.Key Responsibilities:Respond to customer inquiries in a timely and...
-
Project Management Specialist
2 weeks ago
Davao City, Davao, Philippines TALENT OUTSOUCING CHANNEL SOLUTIONS Full timeJob SummaryResponsible for overseeing the performance of a team of call or contact centre operators. This role provides leadership, coaching, and support to their team, and develops plans to achieve call or contact centre targets.Key ResponsibilitiesLead and manage a team of call centre operatives to ensure the highest level of customer service and quality...
-
Senior Operations Manager
4 weeks ago
Davao City, Davao, Philippines Flying V Full timeJob Summary:As a key member of the Flying V team, the Senior Operations Manager will be responsible for ensuring the smooth operation of our service stations. This involves monitoring and managing station operations, ensuring compliance with company policies and procedures, and recommending improvements to business activities.Key Responsibilities:* Monitor...
-
Customer Service and Support Associate
12 hours ago
Davao City, Davao, Philippines Neksjob Philippines Full timeAbout UsNeksjob Philippines is a reputable company that values customer satisfaction and excellence in service delivery.
-
Customer Service Representative
4 weeks ago
Davao City, Davao, Philippines Neksjob Full timeCustomer Service RepresentativeWe are seeking a dedicated and enthusiastic individual to provide top-notch support to customers, resolving their inquiries and issues, and ensuring a high level of satisfaction with our telecommunications services.Key Responsibilities:Provide exceptional customer service via phone, email, and chatResolve customer complaints...
-
Customer Service Specialist
2 weeks ago
Davao City, Davao, Philippines LEXIE STAFFING AND BUSINESS CONSULTING Full timeExciting Opportunity at LEXIE STAFFING AND BUSINESS CONSULTINGWe are currently looking for enthusiastic and dedicated individuals to fill the role of Customer Service Specialist.This position involves providing top-notch customer service to our clients, ensuring that their needs are met and exceeded. As a Customer Service Specialist, you will be the first...
-
Customer Service Support Specialist
7 days ago
Davao City, Davao, Philippines Lexie Staffing & Business Consulting Full timeJob OverviewWe are seeking a skilled Customer Service Support Specialist to join our team at Lexie Staffing & Business Consulting. In this role, you will be responsible for providing exceptional customer service to our clients across various locations.Estimated Salary: 25,000 - 35,000 PHP per monthAbout the RoleThe successful candidate will have excellent...