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Technical Training Instructor

1 week ago

Taguig, National Capital Region, Philippines Sutherland Full time
Job Overview

You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With its head office in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

Key Responsibilities
  • Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
  • Foster effective communication with clients and team members; understand needs, resolve issues, and meet company expectations.
  • Develop and implement comprehensive training programs for new hires and existing employees.
  • Ensure seamless integration of training initiatives into the organization's overall strategy.
  • Collaborate with cross-functional teams to drive business outcomes through strategic workforce development.
  • Maintain accurate records and reports of training activities and participant progress.
Requirements
  • Bachelor's degree in any field (Major in Education or Communication preferred).
  • At least 2-3 years of work experience as a Trainer.
  • Excellent working knowledge of Microsoft Office applications (Excel, PowerPoint, Word, and Outlook) - Strong English verbal and written communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Willingness to continuously develop skills and knowledge to stay current in the field.