Customer Support Specialist

2 weeks ago


Quezon City, National Capital Region, Philippines Caldwell Communications Full time
About Caldwell Communications

We are a leading organization committed to delivering exceptional customer experiences. Our team is dedicated to fostering a positive and supportive work environment that promotes career growth and development.

Job Summary

We are seeking an experienced Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch customer service to our clients. This is an excellent opportunity for individuals looking to launch their careers in customer support.

Key Responsibilities:
  • Respond to customer inquiries via phone and written correspondence in a timely and professional manner.
  • Analyze customer concerns and provide effective solutions to resolve issues.
  • Collaborate with colleagues to achieve team goals and objectives.
Benefits Package:
  • A competitive salary of $45,000 per annum.
  • A comprehensive benefits package, including 13th month pay, HMO coverage, and retirement/life insurance.
  • Opportunities for career advancement and professional growth.
Requirements:
  • Prior experience in customer-facing roles or equivalent.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.


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