Customer Support Specialist

3 weeks ago

Makati City, National Capital Region, Philippines Be One of Us - Cooee Inc Full time

DAYSHIFT | Fulltime | Makati (On-Site) | Iloilo (Onsite)

  • At least 2-3 years of work experience in customer service, preferably with a background in processing invoices and payments, MYOB
  • Proficient in using Zendesk or any related CRM tools
  • We need someone who can start ASAP
  • This is a full onsite role at Makati Office (Ayala, Makati).

About the Role

We have partnered with a premier wholesaler, specializing in exquisite artificial flowers, trees, home décor, furniture, and architectural lighting. As a Customer Support Specialist, you will ensure a great customer experience by managing orders, addressing queries, and coordinating with internal teams for seamless operations. You'll also maintain accurate customer data and support the company's commitment to quality service delivery.

What you'll be working on:

  • Respond to and process customer queries, orders, and complaints received through various channels including phone, email, and social media
  • Manage and maintain the customer account databases, including but not limited to Zendesk, MYOB, ScanXpress, websites, Dropbox, and marketing databases
  • Provide internal support to employees, sales representatives, and agents
  • Maintain expert knowledge of products and services offered by the company, including all brands
  • Promote the company and its products, seizing every opportunity to maximize sales
  • Process invoices and provide dispatch assistance to the warehouse team
  • Manage and ensure that freight costs and charges to customers are accurate
  • Notify customers about order collections and backorders
  • Review and manage Open & Aged orders, ensuring timely delivery or cancellation
  • Support the Management Team with administrative tasks
  • Contribute to the administrative and operational efficiency of the company's head office, showrooms, and warehouse

What we're looking for:

  • At least 2-3 years of experience in a similar role
  • Strong organizational and administrative skills
  • Attention to detail and good communication skills
  • Proficient in Zendesk, MYOB advanced or similar ERP (preferred)
  • Ability to work independently and grow professionally

Job Type: Full-time, Day Shift (AU time)

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