Customer Support Specialist
1 week ago
On-site - Makati 1-3 Yrs Exp Bachelor Full-time
Job DescriptionCustomer Relationship Management
DescriptionA customer support specialist's job is to help customers with issues or questions about a company's products or services. They work to ensure customers have a positive experience, and to help the company maintain and improve its customer relationships.
Responsibilities- Answering inquiries: Respond to customer questions by phone, email, chat, or social media
- Resolving issues: Identify problems, analyze information, and provide solutions
- Providing information: Offer product or service information, and explain features and functionalities
- Gathering feedback: Listen to customer feedback and reviews, and use it to improve products and services
- Maintaining records: Keep track of customer interactions and account information
- Collaborating with others: Work with sales teams and other departments to resolve issues and improve customer service
- Contributing to policies: Help develop customer service policies
- Communication: Be able to clearly explain issues and solutions to customers
- Problem-solving: Be able to quickly identify issues and provide solutions
- Patience: Be able to handle difficult customer cases
- Empathy: Be able to understand and relate to customers
- Multitasking: Be able to handle multiple tasks at once
- 2 years of BPO experience in international e-commerce
- College graduate in any field
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