Customer Support Specialist

1 week ago


Makati City, National Capital Region, Philippines JetSon Manpower Agency Full time

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Customer Relationship Management

Description

A customer support specialist's job is to help customers with issues or questions about a company's products or services. They work to ensure customers have a positive experience, and to help the company maintain and improve its customer relationships.

Responsibilities
  1. Answering inquiries: Respond to customer questions by phone, email, chat, or social media
  2. Resolving issues: Identify problems, analyze information, and provide solutions
  3. Providing information: Offer product or service information, and explain features and functionalities
  4. Gathering feedback: Listen to customer feedback and reviews, and use it to improve products and services
  5. Maintaining records: Keep track of customer interactions and account information
  6. Collaborating with others: Work with sales teams and other departments to resolve issues and improve customer service
  7. Contributing to policies: Help develop customer service policies
Skills
  1. Communication: Be able to clearly explain issues and solutions to customers
  2. Problem-solving: Be able to quickly identify issues and provide solutions
  3. Patience: Be able to handle difficult customer cases
  4. Empathy: Be able to understand and relate to customers
  5. Multitasking: Be able to handle multiple tasks at once
Requirements
  1. 2 years of BPO experience in international e-commerce
  2. College graduate in any field
#J-18808-Ljbffr

  • Makati City, National Capital Region, Philippines Fflwh Marketing Full time

    Fflwh Marketing is seeking a Customer Support Specialist to provide exceptional support to our clients. In this role, you will be the primary point of contact for customer inquiries and concerns via calls, email, and messaging platforms.You will be responsible for handling social media groups, pages, messages, and posting content that promotes our brand and...


  • Quezon City, National Capital Region, Philippines Neksjob Philippines Full time

    At Neksjob Philippines, we are looking for a Customer Support Specialist to join our team.About the JobThis role involves handling customer concerns and complaints regarding goods and services. The ideal candidate will have excellent communication skills and be able to provide guidance and technical support to customers.The job requires working from a...


  • Makati City, National Capital Region, Philippines Neksjob Full time

    Neksjob is seeking a highly skilled Customer Support Specialist to join our team. As a Call Center Agent, you will be responsible for handling large volumes of customer inquiries and providing timely solutions to ensure customer satisfaction.Company Overview:We are a dynamic and fast-paced organization dedicated to delivering exceptional customer...


  • Makati City, National Capital Region, Philippines luigisbox Full time

    Help us shape the future of e-commerce You'll work on our cutting-edge AI projects, driving personalized experiences for 3,000+ e-shops.At Luigi's Box, we're transforming e-commerce with smarter, faster, and more personalized shopping experiences.Our AI-powered search & discovery suite includes four main solutions—Search, Analytics, Recommender, and...


  • Makati City, National Capital Region, Philippines Luigi's Box Full time

    Help us shape the future of e-commerce You'll work on our cutting-edge AI projects, driving personalized experiences for 3,000+ e-shops At Luigi's Box , we're transforming e-commerce with smarter, faster, and more personalized shopping experiences.Our AI-powered search & discovery suite includes four main solutions—Search, Analytics, Recommender, and...


  • Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Services Philippines is hiring for a Customer Service Support Specialist position. This role involves providing exceptional customer service through various communication channels.The successful candidate will have excellent verbal and written communication skills, be customer-focused, and possess a strong ability to work in a team...


  • Quezon City, National Capital Region, Philippines Lexie Staffing And Business Consulting Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Lexie Staffing And Business Consulting. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients across various channels.


  • Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    Company Overview:Neksjob Philippines is a dynamic and innovative company that values its customers above all else. Our team of dedicated professionals strives to provide exceptional service, creating wonderful customer experiences through prompt and effective solutions.Job Description:We are seeking highly skilled Customer Support Specialists to join our...


  • Quezon City, National Capital Region, Philippines Risewave Consulting Inc. Full time

    About the RoleWe are seeking a talented and customer-focused individual to join our team as a Customer Support Specialist. This role is ideal for someone who enjoys helping others and providing solutions to requests received during phone conversations.


  • Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    Company OverviewNityo Infotech is a dynamic organization that provides top-notch support services to its clients. We are seeking a skilled Customer Support Specialist to join our team and contribute to our mission of delivering exceptional service.


  • Makati City, National Capital Region, Philippines ConnectUs Marketing Solutions Inc. Full time

    Overview of ConnectUs Marketing Solutions Inc.We are a dynamic and passionate team seeking a skilled Customer Support Specialist to join our growing company. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences through outbound calls, data entry, and report creation.Salary and BenefitsThe starting salary...


  • Quezon City, National Capital Region, Philippines Polaris Careers Full time

    Polaris Careers is looking for a highly motivated Customer Support Specialist to provide top-notch service to our customers. In this role, you will handle customer inquiries and provide support related to healthcare services, insurance, and billing.Job Requirements:College Graduate (any course)With or without Call Center ExperienceUpdated Resume...


  • Quezon City, National Capital Region, Philippines RecruiterPH Full time

    About the Role:The Customer Support Specialist will be responsible for providing customer service support to meet the company's service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Key Skills:Hardcore selling or upselling sales...


  • Quezon City, National Capital Region, Philippines DBOS Full time

    About the job Customer Support Specialist (Outbound & B2B)We are seeking a Customer Support Specialist with great communication and customer service abilities who will work for a company that develops retail marketing software.Job Responsibilities:Handle customers needs and requirementsAnswer email and calls from customers and potential customers inquiring...


  • Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    We are seeking a Technical Support Specialist to join our team at Nityo Infotech Services Philippines. In this role, you will provide technical assistance to customers via phone, email, and chat support channels. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving customer issues in a timely and efficient...


  • Quezon City, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    Ayuda Business Management Solution Inc is looking for a skilled Customer Support Specialist to provide top-notch customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Key...


  • Marikina City, National Capital Region, Philippines Metacom Full time

    **Job Overview:**We are seeking a skilled Customer Support Specialist to join our team at Metacom. As a key member of our customer support team, you will play a vital role in ensuring that our clients receive exceptional service and support.**Responsibilities:Respond to phone calls and provide timely assistance to clients.Process mail, fax, and internet mail...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

    Neksjob Corporation is seeking a Customer Support Specialist to provide exceptional service to our clients. This role involves ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.Key Qualifications:Open to undergraduate with relevant work experienceAt least 6 months BPO...


  • Makati City, National Capital Region, Philippines Genfinity Full time

    Genfinity Makati, National Capital Region, PhilippinesB2B Customer Support Specialist6 days ago Be among the first 25 applicantsAbout KineticThe Kinetic team is on a mission to create a safer workplace and better life for the frontline workforce around the world. We are redefining workers' comp by focusing on three main pillars: injury prediction,...


  • Makati City, National Capital Region, Philippines Booth & Partners Full time

    Sales Operations Support Specialist (Renewals & Annuity)Why you'll love Softchoice:At Softchoice, our purpose is to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness, where diverse interests, experiences, and backgrounds are...