Service Quality Specialist
3 days ago
VCC Link is committed to providing top-notch customer service, and we need a dedicated professional to help us achieve this goal. As a SERVICE QUALITY SPECIALIST, you will play a vital role in ensuring that our customers receive the highest level of support and satisfaction.
Main Responsibilities:
- Provide prompt and effective solutions to customer inquiries and complaints.
- Communicate clearly and concisely, using appropriate tone and language to ensure customer understanding.
- Maintain accurate records of customer interactions in Salesforce Cases, following company guidelines.
Qualifications:
- High School Graduate or Equivalent
- 1 to 2 years of Work Experience
- Omnichannel Experience or Blended Account
- Familiarity with CRM Tools is an advantage
Work Details:
WORK ONSITE at Taguig
Schedule: Night Shift
Total Package: 22,700 + 18% Night Differential + Incentives
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