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Customer Service Specialist

1 week ago


Mandaue City, Central Visayas, Philippines Rentokil Initial Full time
Job Overview

Rentokil Initial is an international business services company with a presence across 90 countries, employing over 62,000 colleagues worldwide.

We strive to protect people and enhance lives through various services such as pest control, hygiene improvement, and interior space optimization. Our expertise spans multiple fields, backed by continuous training, scientific research, and innovative technology.

At Rentokil Initial, we value feedback and operate in a culture that prioritizes colleague and customer support. We believe in equality and fairness for all employees and adhere to our core values of Service, Relationships, and Teamwork.

Your Key Responsibilities
  • Meet monthly KPI and sales targets while ensuring high-quality service delivery.
  • Respond promptly to customer terminations, collaborating with relevant resources to achieve retention goals.
  • Maintain accurate records of customer benefits and evaluate their effectiveness.
  • Address changing customer needs, market conditions, and competitor activity efficiently.
  • Conduct thorough surveys to capture essential details.
  • Sell according to established pricing structures or management approvals.
  • Adhere to processes and procedures, maintaining quality standards.