Clinical Operations Manager

18 hours ago

Bacoor, Calabarzon, Philippines beBeeCare Full time ₱1,200,000 - ₱1,800,000
Care Account Specialist

Job Overview

We are seeking a skilled Clinical Operations Manager to lead our team at Intellect. This role involves acting as the key point of contact for enterprise clients in assigned regions, ensuring exceptional delivery of clinical services across onsite and virtual channels.

  • Client Management & Reporting:
    • Serve as the main point of contact for assigned enterprise clients.
    • Own the delivery and quality of monthly clinical reports and insights.
    • Track SLAs and proactively address any gaps or risks.
    • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
    • Support solutioning for special projects (e.g., Return-to-Work, critical incidents, program deployments).
  • Clinical Service Oversight:
    • Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels.
    • Manage transitions, escalations, and referrals for high-risk or complex cases.
    • Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams.
    • Co-develop and localise SOPs for country-specific delivery requirements.
    • Coordinate various teams to refine workflows and client-facing experiences.
  • Clinician Management & Quality:
    • Be the people manager for assigned onsite or regional clinicians (counsellors and psychologists).
    • Monitor session quality, flag performance issues, and provide developmental feedback.
    • Conduct orientation and operational onboarding for new clinicians.
    • Align clinicians with internal clinical policies, ethics, and SOPs.
    • Coordinate reflective practice, peer case discussions, and alignment to organisational goals.
    • Provide clinical supervision in group and individual settings.
  • Cross-Functional Collaboration & Projects:
    • Collaborate with other teams on improvements to service experience and workflows.
    • Contribute to new program planning, pilot rollout, or clinical enhancement projects.
    • Engage in cross-country best practice exchange and maintain regional alignment.

The successful candidate will be comfortable working cross-functionally with commercial, tech, and product teams, and will have strong written communication and SOP drafting capability.

Intellect offers a range of benefits including flexible work arrangements, work-life balance, medical coverage, performance bonus, development budget, and more.

Key Requirements:

  • Master's Degree (or equivalent) in Counselling, Clinical Psychology, or related mental health disciplines.
  • Professional registration with a relevant counselling/psychology board.
  • At least 3–5 years of post-graduate clinical experience.
  • Demonstrated experience in clinical operations, client relationship management, or case management.

Preferred Qualifications:

  • Experience in managing clinician rosters and services.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.

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